Business Process Portfolio Selection in Re-engineering Projects
AbstractPurpose - In today's societies, work environment and customers’ expectations changes on a daily manner. Consequently, it is crucial for companies to find a way for adapting themselves to new...
View ArticleThe importance of value and context for mobile CRM services in banking
AbstractPurpose - The aim of the paper is to identify interactions existing among the identified factors and understanding how they impact adoption intention so that better CRM strategies for mobile...
View ArticleHow 'critical' are the critical success factors (CSFs)? Examining the role of...
AbstractPurpose - The authors examine the literature on Enterprise Resource Planning (ERP) to establish whether the Critical Success Factors (CSFs) for achieving success or performance improvements of...
View ArticlePareto-principle application in Non-IT Supported CRM Processes: A Case Study...
AbstractPurpose - This research covers a rather unexplored area of customer relationship management (CRM) by questioning the mechanism between on the one hand the Pareto-principle and on the other hand...
View ArticleThe Process and Structure of User Participation: A BPM System Implementation...
AbstractPurpose - The aim of this study is to debunk the relationship between user participation practices and the development and success of IS/IT implementations. While most studies practically rely...
View ArticleBPM Capability Development – A Matter Of Contingencies
AbstractPurpose - Business Process Management (BPM) is a key concept in Information Systems (IS) research that helps to connect business strategy with the use of technology in an organization....
View ArticleAn integrated framework to support the process of green management adoption
AbstractPurpose - The purpose of this paper is to develop an integrated framework that aims to support the commitment of managers to green management and environmental...
View ArticleWhich Capabilities Matter For Successful Business Process Change?
AbstractPurpose - Business process change (BPC) initiatives are complex endeavors, which require many different sets of capabilities from the organization (e.g., IT, change management, project...
View ArticleModeling the Enablers of Organizational Commitment
AbstractPurpose - Organizational commitment has important implications for both individuals and organizational outcomes. This paper presents an approach to understand the dynamics between various...
View ArticleDetermining The Core Activities In The Order Fulfillment Process: An...
AbstractPurpose - This work examines the relationship between internal and relational capabilities and the creation of value to the end consumer in the case of the process of receipt, manufacture, and...
View ArticleHow “critical” are the critical success factors (CSFs)?: Examining the role...
AbstractPurpose– The authors aim to examine the literature on enterprise resource planning (ERP) to establish whether the critical success factors (CSFs) for achieving stages of an ERP project have...
View ArticlePareto-principle application in non-IT supported CRM processes: A case study...
AbstractPurpose– This research covers a rather unexplored area of customer relationship management (CRM) by questioning the mechanism between on the one hand the Pareto-principle and on the other hand...
View ArticleThe process and structure of user participation: a BPM system implementation...
AbstractPurpose– The aim of this study is to debunk the relationship between user participation practices and the development and success of information systems/information technology implementations....
View ArticleBPM capability development – a matter of contingencies
AbstractPurpose– Business process management (BPM) is a key concept in information systems (IS) research that helps to connect business strategy with the use of technology in an organization....
View ArticleAn integrated framework to support the process of green management adoption
AbstractPurpose– The purpose of this paper is to develop an integrated framework that aims to support the commitment of managers to green management and environmental strategies....
View ArticleWhich capabilities matter for successful business process change?
AbstractPurpose– Business process change (BPC) initiatives are complex endeavors, which require many different sets of capabilities from the organization (e.g. IT, change management, project management...
View ArticleModeling the enablers of organizational commitment
AbstractPurpose– Organizational commitment (OC) has important implications for both individuals and organizational outcomes. This paper aims to present an approach to understand the dynamics between...
View ArticleDetermining the core activities in the order fulfillment process: an...
AbstractPurpose– This work examines the relationship between internal and relational capabilities and the creation of value to the end consumer in the case of the process of receipt, manufacture, and...
View ArticleProcess management, innovation and efficiency performance: the moderating...
AbstractPurpose - Much of the practitioner literature touts the universal benefits of process management and its impact on operational performance. However, in academic literature empirical evidence is...
View ArticleTruck-sharing challenges for hinterland trucking companies: A case of the...
AbstractPurpose - The objective of this paper is to explore the practical challenges of container truck-sharing and effective ways of dealing with such challenges from a real-life perspective with the...
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